FAQ’s & Queries

Frequently Asked Questions
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QUICK LINKS

• 
  Terms & Conditions
  
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  Privacy Policy
  
• 
  Shipping & Delivery Policy
  
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  Payments & Refunds Policy
  
• 
  Cancellation, Exchange & Return Policy
  
• 
  Grievance Handling
  

HELPFUL LINKS

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  Blogs & Newsletters
  
• 
  Career
  
• 
  Order Tracking
  
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  Product Care Instructions
  
• 
  Unboxing Process
  
• 
  Website Navigation
  

MOST ASKED QUESTIONS

How do I track my orders ?

You can track orders by

• Click the “TRACK ORDERS” menu button in header menu and then in product tracking page  click on the “TRACK WITH SHIPROCKET” button and then enter the Order details in the tracking page
• Clicking the “TRACK ORDERS” button in “My Account” page and then in product tracking page  click on the “TRACK WITH SHIPROCKET” button and then enter the Order details in the tracking page

How will I detect fraudulent emails / calls seeking sensitive personal and confidential information ?

• We at SAARA or our affiliate logistics partner never ask for confidential and personal data
• If you receive an email, a call from a person / association claiming to be from SAARA seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data
• If you have already revealed such information, report it immediately to an appropriate law enforcement agency

ABOUT US

What is SAARA ?
Where is SAARA located ?
What are your business hours ?
How can I contact SAARA ?
What is your social media policy ?

ORDERING

How do I place an order ?

You can register as a User and proceed to purchase the item of your choice from our wide variety of catalogue. Alternatively, you can just provide your Email ID and proceed to use the “Buy Now” option at any item(s) of your choice and directly checkout without having to register.

What are the different payment methods ?

We support the following payment options at itsonlySAARA

• UPI
• Credit Card
• Debit Card
• Net banking
• Gift Card
• Wallet

How do I cancel a order that I have placed?

Order can be canceled till the same is out for delivery.

Note: This may not be applicable for certain logistics partner.

You would see an option to cancel within “My Orders” section under the “My Account” page and select the item or order you want to cancel.

In case you are unable to cancel the order from “My Orders” section, connect with us and request for the same CLICK HERE

When will my order be shipped ?

We support the following payment options at itsonlySAARA

• UPI
• Credit Card
• Debit Card
• Net banking
• Gift Card
• Wallet

What is your return policy ?

• Our Return Policy follows similar standards in the industry.
• Kindly go through the complete policy for a proper understanding.
• Please note that we need a cmplete unboxing video for any broken items.

How do I track my orders ?

You can track orders by

• Click the “TRACK ORDERS” menu button in header menu and then in product tracking page  click on the “TRACK WITH SHIPROCKET” button and then enter the Order details in the tracking page
• Clicking the “TRACK ORDERS” button in “My Account” page and then in product tracking page  click on the “TRACK WITH SHIPROCKET” button and then enter the Order details in the tracking page

PRODUCTS

What are your jewelry made of ?

Our jewellery is made of a wide variety of materials beginning from Copper, Stainless Steel, Pearls, etc. All the items in Premium segment are assured to last for years without any tarnish if handled & stored in the right way.

Where do you source your materials ?

Our materials are sourced from a variety of providers, not limited to local artisans.

Do you offer custom jewelry ?

• Custom Jewellery is our core strength. We have an expansive team of artisans to cater to your bespoke requirements. However, all good things does take a certain amount of time as opposed to off the shelf products.
• We will endeavour to minimise the time span but the actual product has to be looked into on a case by case basis.
• Please feel free to get in touch with us directly for bulk orders or for Custom made jewellery or our Exclusive services.

Do you offer gift wrapping ?

• We do provide gift wrapping based on availability of different designs.
• You can chose the occasion for which the product is being purchased.

SHIPPING

How much does shipping cost ?

• We have Free Shipping on all purchases above INR 750/-.
• For products below the threshold, the charges are as per our Logistics partner & will depend on the distance & weight of the Package.
• We also provide Free Shipping during promotional activities, so feel free to shop till you drop.

Do you ship Internationally ?

• As of now, we are working on enabling International Shipping.
• We will let you know, once we are ready for our international release.

How long does shipping take ?

Our Shipping normally takes

How do I track my orders ?

You can track orders by

• Click the “TRACK ORDERS” menu button in header menu and then in product tracking page  click on the “TRACK WITH SHIPROCKET” button and then enter the Order details in the tracking page
• Clicking the “TRACK ORDERS” button in “My Account” page and then in product tracking page  click on the “TRACK WITH SHIPROCKET” button and then enter the Order details in the tracking page

What happens if my order is lost or damaged ?

• In the unlikely event, that you do not receive the product, kindly get in touch with us and we will either refund the entire amount or replace the product depending on the availability.
• In case of any damaged product, kindly refer to the refund and returns policy.
• Unboxing video is mandatory for any claims for broken product.

SIZING

How do I find my ring size ?

Our Ring sizes are standard free size. For any specific ring sizes, please get in touch with us.

How do I find my bracelet size ?

• Our Bracelets sizes are standard free size.
• For any specific Bracelet sizes, please get in touch with us.

How do I find my necklace size ?

• Our Necklace sizes are standard free size.
• For any specific Necklace sizes, please get in touch with us.

Can I exchange jewelry for a different size ?

Yes, you may do the same, however, for any exchange please go through our Exchange policy.

Do you offer custom sizing ?

• We do offer custom sizes, kindly get in touch with us for the same.
• We will be able to provide the same based on availability of the same.

CARE

How do I care for my jewelry ?

CLICK HERE to read upon instructions for taking care of your jewellery that you purchased from itsonlysaara.com

How do I clean my jewelry ?

CLICK HERE to read upon instructions for taking care of your jewellery that you opurchased from itsonlysaara.com

How do I store my jewelry ?

CLICK HERE to read upon instructions for taking care of your jewellery that you opurchased from itsonlysaara.com

What should I do if my jewelry tarnishes ?

CLICK HERE to read upon instructions for taking care of your jewellery that you opurchased from itsonlysaara.com

What should I do if my jewelry breaks ?

CLICK HERE to read upon instructions for taking care of your jewellery that you opurchased from itsonlysaara.com

ADDITIONAL FAQ’s

Do you offer discounts for students or military personnel ?
Do you offer a loyalty program ?
Can I use a gift card to purchase jewelry ?
Do you offer gift certificates ?
Do you have a wholesale program ?