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Return To ShopIn the rare event that we are unable to fulfil the service, the Company retains the right to cancel the order and issue a complete refund. The refund amount will be credited to either the original mode of payment or the Customer wallet, based on the customer’s chosen preference.
These situations may include:
For prepaid orders, the refund will be processed in accordance with our Refund Policy.
We will notify you via email, WhatsApp, or text message if an order is cancelled due to any of the reasons mentioned above.
Damaged Product :
Non-Damaged Product :
Exceptions:
Note:
We strive to provide you with high-quality products and exceptional service. In the unfortunate event that you receive a damaged product or wish to exchange a non-damaged item, we offer the following refund policy.
Damaged product Return: If your product arrives damaged within 72 hours of delivery, we offer a straightforward return process. Simply reach out to our dedicated team via mail or phone call or even through the “My Orders” Page in “My Account” section and provide a mandatory unboxing video. This enables you to request a full refund to your preferred payment method. We are committed to swiftly resolving any issues with your purchase to ensure a seamless experience.
Non Damaged product: for non-damaged products received within the initial 72-hour window, we extend our full refund policy upon connecting with Team SAARA and providing the mandatory unboxing video. This ensures a secure and transparent process for both parties involved.
