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Frequently Asked Questions

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CUSTOMER SERVICE

You can contact our customer service team through multiple channels:

  • Phone at  (+91) 977-722-7293
  • Email at customercare@itsonlysaara.com
  • By using the contact form on our website.

Our team is here to help with any questions or concerns you may have.

Our customer service hours are Monday – Saturday : 10AM – 6PM.

We are closed on Sundays and public holidays, but you can still reach out via email or our contact form, and we will get back to you as soon as possible.

Currently, we do not offer live chat support. However, you can reach us via phone, email, or the contact form on our website, and we will respond promptly during our business hours.

To update your account information, log in to your account on our website. Go to the “Account Details” section, where you can update your personal details, shipping address, and payment information. If you encounter any issues, please contact our customer service team for assistance.

If you forget your password, click on the “Forgot Password?” link on the login page. Enter your registered email address, and we will send you a link to reset your password. Follow the instructions in the email to create a new password. If you need further help, contact our customer service team.

  • We at SAARA or our affiliate logistics partner never ask for confidential and personal data
  • If you receive an email, a call from a person / association claiming to be from SAARA seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data
  • If you have already revealed such information, report it immediately to an appropriate law enforcement agency
  • Do you offer discounts for students or military personnel?
  • Do you offer a loyalty program?
  • Can I use a gift card to purchase jewellery?
  • Do you offer gift certificates?
  • Do you have a wholesale program?

About Product

Our jewellery is made of a wide variety of materials beginning from Copper, Stainless Steel, Pearls, etc. All the items in Premium segment are assured to last for years without any tarnish if handled & stored in the right way.
  • Our materials are sourced from a variety of providers, not limited to local artisans.
  • Custom Jewellery is our core strength. We have an expansive team of artisans to cater to your bespoke requirements. However, all good things does take a certain amount of time as opposed to off the shelf products.
  • We will endeavour to minimise the time span but the actual product has to be looked into on a case by case basis.
  • Please feel free to get in touch with us directly for bulk orders or for Custom made jewellery or our Exclusive services.
  • We offer a wide range of jewelry including rings, necklaces, bracelets, earrings, and more. Our collections feature both classic and contemporary designs, ensuring there’s something for every style and occasion.

Many of our jewelry pieces are hypoallergenic and suitable for sensitive skin. We use high-quality, nickel-free materials to minimize the risk of allergic reactions. If you have specific concerns, please check the product description or contact our customer service team for more information.

  • We do provide gift wrapping based on availability of different designs.
  • You can choose the occasion for which the product is being purchased.

 

Shipping

  • We have Free Shipping on all purchases above INR 750/-.
  • For products below the threshold, the charges are as per our Logistics partner & will depend on the distance & weight of the Package.
  • We also provide Free Shipping during promotional activities, so feel free to shop till you drop.
  • As of now, we are working on enabling International Shipping.
  • We will let you know, once we are ready for our international release.

Our Shipping normally takes .

Our Shipping normally takes .

You can track orders by
  • In the unlikely event, that you do not receive the product, kindly get in touch with us and we will either refund the entire amount or replace the product depending on the availability.
  • In case of any damaged product, kindly refer to the refund and returns policy.
  • Unboxing video is mandatory for any claims for broken product.

ORDERING

You can register as a User and proceed to purchase the item of your choice from our wide variety of catalogue. Alternatively, you can just provide your Email ID and proceed to use the “Buy Now” option at any item(s) of your choice and directly checkout without having to register.
Order can be canceled till the same is out for delivery.Note: This may not be applicable for certain logistics partner.You would see an option to cancel within “My Orders” section under the “My Account” page and select the item or order you want to cancel.In case you are unable to cancel the order from “My Orders” section, connect with us and request for the same CLICK HERE
Order can be canceled till the same is out for delivery.Note: This may not be applicable for certain logistics partner.You would see an option to cancel within “My Orders” section under the “My Account” page and select the item or order you want to cancel.In case you are unable to cancel the order from “My Orders” section, connect with us and request for the same CLICK HERE
  • Our Return Policy follows similar standards in the industry.
  • Kindly go through the complete policy for a proper understanding.
  • Please note that we need a cmplete unboxing video for any broken items.
You can track orders by

Sizing

Our Ring sizes are standard free size. For any specific ring sizes, please get in touch with us.

  • Our Bracelets sizes are standard free size.
  • For any specific Bracelet sizes, please get in touch with us.
  • Our Necklace sizes are standard free size.
  • For any specific Necklace sizes, please get in touch with us.

Yes, you may do the same, however, for any exchange please go through our Exchange policy.

  • We do offer custom sizes, kindly get in touch with us for the same.
  • We will be able to provide the same based on availability of the same.

Product Care

CLICK HERE to read upon instructions for taking care of your jewellery that you purchased from itsonlysaara.com
CLICK HERE to read upon instructions for taking care of your jewellery that you opurchased from itsonlysaara.com
CLICK HERE to read upon instructions for taking care of your jewellery that you opurchased from itsonlysaara.com

CLICK HERE to read upon instructions for taking care of your jewellery that you purchased from itsonlysaara.com

CLICK HERE to read upon instructions for taking care of your jewellery that you purchased from itsonlysaara.com