Return to previous page

Grievnce Handling

Grievance Handling

We strive to provide an excellent shopping experience for our customers. However, we understand that there may be occasions where issues or grievances arise. To address such concerns and ensure that they are handled efficiently, we have developed following Grievance Policy

If you encounter any grievances related to our products, services, or any aspect of your shopping experience on our website, you can contact us through the following channels:
  • Email: grievance@itsonlysaara.com
  • Phone: (+91) 977 722 7293
  • Online Contact form will be available soon
Upon receiving your grievance, we will acknowledge your complaint within 72 hours, either through email or phone, to confirm that we have received your concern. Our dedicated team will then initiate an investigation into the matter.
We take every grievance seriously and will conduct a thorough investigation to understand the issue and find a resolution. Our team may require additional information from you to assist us in resolving the matter effectively.
We endeavour to address and resolve your grievance as quickly as possible. However, depending on the complexity of the complaint, the investigation and resolution process may take 7-10 days. Throughout this period, we will keep you informed about the progress.
If, for any reason, you are not satisfied with the resolution provided, you have the option to escalate the matter further. You can contact our Grievance Redressal Officer at satya.rr@itsonlysaara.com. The Grievance Redressal Officer will review your case and provide a response within 48 Hours.
In accordance with Information Technology Act 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:
  • Name: Satya Ranjan Routray
  • Designation: Sr. Manager (Operations)
  • Address: Plot No 1889, Lake View, Chintamaniswar, Bhubaneswar, Odisha 751006
  • Email: grievance@itsonlysaara.com
  • Phone: (+91) 977 722 7293
  • Time: Mon – Fri (10:00am – 6:00pm)
Your feedback is invaluable to us, as it enables us to identify areas for improvement and prevent similar grievances in the future. We take all feedback seriously and use it to enhance our customer experience. Our Grievance Policy reflects our commitment to addressing your concerns efficiently and to your satisfaction. We believe in transparency, accountability, and delivering the best possible service to our valued customers. Last updated: 01 January 2024